Automating processes through the use of software has gained significant traction in recent years. It offers companies the ability to dramatically reduce cost, eliminate errors and provide ‘instant’ responses, and all of this without making considerable investments in new IT systems. Critically though, only when a process is stable and predictable is it actually ‘fit and ready’ for automation.
If the process is unstable lots of time and money will be wasted fixing issues that could and should be solved before attempting automation says FTI Consulting’s Richard Yap. Here, Richard gives his thoughts on how to stabilise your processes.