FTI Consulting’s People & Change practice worked with a leading airline to design and develop a two-day immersive experience for customer-facing staff in a key hub and produced all supporting collateral, including video content, a dedicated microsite, presentation materials, guides for facilitators and executive communications. Throughout, we focused on helping leaders to help themselves by driving the initiative from the front.
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Authors:
- Leslie Benson
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Segment:
- Strategic Communications
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Asset type:
- Case Study
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Industry:
- Aerospace
- Hospitality
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Country:
- UK
Date published:
- February, 2018